Frequently Asked Questions

What is your refund policy?

We regret that due to hygiene concerns, it is not possible to exchange or return earrings.
However, you can return the item if it’s an error on our side (i.e. wrong item) or the item is damaged or defective.
For more information, please read our Refund Policy.

What are your delivery times?

Orders are normally dispatched within 2 working days from receipt of your order, Monday to Friday excluding bank holidays.
Estimated delivery times:
Ireland: 1 – 3 working days
Great Britain: 3 – 7 working days
Europe: 3 – 7 working days
International: 3 – 7 working days
Please note that mail delivery times are estimates and subject to seasonal or local postal operator delays.
For more information, please refer to our Delivery page.

How do I care for my piercings and earrings?

It is important to maintain hygiene and cleanliness both of the piercing and the earrings. We have outlined a detailed guide to Personal Care.
For even more tips and advice on how to care for your earrings, follow our Blog!

Why are EarSense earrings hypoallergenic? What materials do you use?

Earring sensitivity can be an allergic reaction to:

  • Nickel or the base metals used in costume jewellery
  • Sterling silver
  • 9 ct gold
  • Glues used to fuse components together in jewellery

The Ear Sense manufacturing process eliminates potential irritants from the total piece, not just the post. Therefore any part of the earring can be in contact with the skin, and no reaction will occur.

Ear Sense earrings are manufactured using a proprietary titanium alloy and contain no known allergens, surpassing every standard of metals purity worldwide.

What makes EarSense special?

We believe that no one should have to choose between chic and comfort, nor between quality and price. Our earrings are born from our own, personal experiences with jewellery sensitivity and from the passion for eye-catching designs – not from a cold, calculated profit strategy. Our desire to provide people with affordable yet quality jewellery has made EarSense a well-known, established brand, loved not only across Ireland, but worldwide. 

If you wish to know more about our history and philosophy, why not visit About Us page? 

Which pharmacies do you sell your earrings in?

Apart from our online store, we also sell our earrings in multiple pharmacies across Ireland.
We have been in partnership with most of Ireland’s leading pharmacies since 1989, and together with our wholesaler partner companies we ensure that our standard range of product will continue to be available in your local pharmacy. Currently that range is limited due to COVID-19. 

We encourage our customers to shop online as our online store offers our complete product range and is where you will find special offers and news about new product launches

If you would still like to know more about what pharmacies usually display our earrings, please Contact Us. 

I would be interested in becoming EarSense wholesale partner. How do I contact you?

If you would wish to become one of our business partners, please contact us directly via orders@earsense.ie or give us a call at +353 21 49 18 791