Questions & Answers
Questions & Answers
We regret that due to hygiene concerns, it is not possible to exchange or return earrings.
However, you can return the item if it’s an error on our side (i.e. wrong item) or the item is damaged or defective.
In the case of damage, please retain the products and contact us at email@example.com or on 0214918791. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you.
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.
We will submit a refund within 8 to 14 days of having received back the goods.
Estimated delivery times:
If registered post is required, this will incur an extra charge depending on the weight and area you live in. Please ensure there is someone to sign for it when it is delivered this way. If you live outside of Ireland and wish to avail of registered post, please email or call us before you place your order so we can advise total delivery charge applicable and invoice accordingly.
It is important to maintain hygiene and cleanliness both of the piercing and the earrings. We have outlined a detailed guide to Personal Care.
For even more tips and advice on how to care for your earrings, follow our Blog!
Earring sensitivity can be an allergic reaction or skin intolerance to:
- Nickel or the base metals used in costume jewellery
- Sterling silver 925 (which is 92.5% pure silver and 7.5 % other metals)
- 9ct gold (which is 37.5% pure gold and 62.5% other metals)
- Glues used to fuse components together in jewellery
- Other factors
The Ear Sense manufacturing process eliminates potential irritants from the whole earring, not just the post.
Therefore any part of the earring can be in contact with the skin, and no reaction will occur.
Ear Sense earrings are made using a proprietary titanium alloy and contain no known allergens, surpassing every standard of metals purity worldwide.
We give Lifetime Guarantee on all our earrings.
We believe that no one should have to choose between chic and comfort, nor between quality and price. Our earrings are born from our own, personal experiences with jewellery sensitivity and from the passion for eye-catching designs – not from a cold, calculated profit strategy. Our desire to provide people with affordable yet quality jewellery has made EarSense a well-known, established brand, loved not only across Ireland, but worldwide.
Apart from our online store, we also sell our earrings in multiple pharmacies across Ireland.
We have been in partnership with most of Ireland’s leading pharmacies since 1989, and together with our wholesaler partner companies we ensure that our standard range of products will continue to be available in your local pharmacy. Currently that range is limited due to COVID-19.
We encourage our customers to shop online as our online store offers our complete product range and is where you will find special offers and news about new product launches
If you would still like to know more about what pharmacies usually display our earrings, please Contact Us.
If you would wish to become one of our business partners, please contact us directly via firstname.lastname@example.org or give us a call at +353 21 49 18 791